Packages are generally dispatched within 1-2 business days after receipt of payment and are shipped via your carrier of choice with tracking included.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.
Discounted Wholesale Product per quantity via the shop:
All discounted Wholesale priced items including if you buy more then 1 quantity of that item and take advantage oof the discounted prices are subject to 1-2 week delay in shipment. Due to high volumes of wholesale items we sell discounted your order might be delayed so we can re-stock.
Please note: all orders over $250.00 will require signature upon delivery and we will ship to address on paypal or google only.
Out of stock items:
If an item you chose (certain color for a marker or spray paint) is out of stock, we will go ahead and send a similar color/same item to replace the out of stock color of your marker or spray paint. You may add your second choice for colors in the comments area when completing the checkout in case of an out of stock item. We normally mark items out of stock once they are sold out, but there are some rare occasions in which your item selected is marked in stock but is out of stock, we will contact you to replace that out of stock item if its not spray paint or markers.
All sales are final, no returns but we do accept exchanges.
We accept paypal payments from all customers whos account is verified and confirmed by Paypal. In an event that package is returned to sender due to wrong address provided by the buyer, the buyer will pay all shipping costs plus any other fees.
Lost and returned packages due to buyer or post office address error:
PureG.net is not responsible for lost or returned packages and will not refund the buyer. There are no refunds once payment is made. The Buyer must pay for shipping charges to have the package shipped to them due to them providing the seller with a wrong address. Or the buyer must pay all shipping fees charged for shipping the package and any fees arising from an investigation due to a claim from the buyer requesting a refund.
Must mail back item in brand new condition without use. If there is damage to the item once we receive it we will not be able to take this item back. All exchange requests must be received within 5 days after you receive the package. You must contact us before mailing the item back for exchange. All exchanges are subject to product availability and the customer must pay full shipping charges for the exchange.
Damaged products/Lost Packages:
If your package was damaged or lost by the post office , please contact us immediately with the details. All damaged/lost packages damaged by the post office that have an insurance , we will file a claim with the post office. You wil be required to send us pictures of the damaged procuts in order for us to process the claim.